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We understand that you may have questions about our phone cases and our services. We have compiled a list of frequently asked questions to provide you with the information you need. If you cannot find the answer to your question below, please feel free to contact our customer support team at support@peeperly.us, we are here to assist you.
What materials are your cases made from?
Our cases are made from a hybrid TPU & PC material providing a mix between hard plastic and soft silicone. Additionally, our full print cases include a velvet interior which prevents interior scratches. Each pattern is then laser printed for the high detail.
How protective are your cases?
Our cases feature the most important protective features, while providing minimal bulk. Each case has a 2-3mm raised front lip for screen protection and fully covered bumpers with shock absorbing technology. Additionally, our full print cases include a velvet interior which prevents interior scratches. Please view the images on any product page to learn more.
My case's bumpers are dirty, how can I clean them?
The rubber sides may become discoloured when exposed to excessive dirt or dyes. We suggest removing your phone from the case and firmly scrubbing the bumpers with a warm, soapy cloth.
My case's buttons are too tight, how do I fix it?
When receiving a new case, buttons can be a bit stiff due to the reinforced bumper protection. Please stretch the bumpers where the buttons are and hold it for 15 seconds. Try this a few times and it will then work perfectly!
My item was damaged upon delivery. What do I do?
If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.
Can I customize or personalize my phone case?
Currently, we offer a range of pre-designed phone cases that you can choose from. However, we do not offer customization or personalization services at this time.
How can I edit my order after placing it?
Since orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order.
How do I use a discount code or gift card?
Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.
When will my order ship? It's been 24 hours.
If you ordered Sunday - Friday, your order will ship the next business day. If you ordered after 1pm on a Saturday, your order will be shipped the following Monday or Tuesday, depending on the volume of orders received over the weekend. Please allow additional processing and shipping time for weekends, holidays, sales, pre orders, and new releases.
How long does shipping take?
We dispatch orders within 24 hours and the shipping timings depends on your location.
My order says delivered, but it hasn't. What do I do?
This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and the local postal office first. If it's not found within 3 days after marked "delivered", please let us know at support@peeperly.us
Why hasn't my tracking link been updated?
Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us.
What is the returns & exchange policy?
We want you to be satisfied with your purchase. If you are not completely happy with your phone case, please refer to our Return and Refund Policy for instructions on how to initiate a return and receive a refund.
Still have a question? ✉ support@peeperly.io
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