FAQ's

Our cases are made from a hybrid TPU & PC material providing a mix between hard plastic and soft silicone. Additionally, our full print cases include a velvet interior which prevents interior scratches. Each pattern is then laser printed for the high detail.

Our cases feature the most important protective features, while providing minimal bulk. Each case has a 2-3mm raised front lip for screen protection and fully covered bumpers with shock absorbing technology. Additionally, our full print cases include a velvet interior which prevents interior scratches. Please view the images on any product page to learn more.

The rubber sides may become discoloured when exposed to excessive dirt or dyes. We suggest removing your phone from the case and firmly scrubbing the bumpers with a warm, soapy cloth.

When receiving a new case, buttons can be a bit stiff due to the reinforced bumper protection. Please stretch the bumpers where the buttons are and hold it for 15 seconds. Try this a few times and it will then work perfectly!

If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.

Currently, we offer a range of pre-designed phone cases that you can choose from. However, we do not offer customization or personalization services at this time.

Since orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order.

Add the item(s) to your cart, click checkout, and click the drop down on the next page, "Have a coupon code?". Then, type in the code and click apply.

If you ordered Sunday - Friday, your order will ship the next business day. If you ordered after 1pm on a Saturday, your order will be shipped the following Monday or Tuesday, depending on the volume of orders received over the weekend. Please allow additional processing and shipping time for weekends, holidays, sales, pre orders, and new releases.

We dispatch orders within 24 hours and the shipping timings depends on your location.

This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and the local postal office first. If it's not found within 3 days after marked "delivered", please let us know at support@peeperly.us

Sometimes tracking links don't update daily, and can take 48-72 hours to update. If it hasn’t updated, don’t worry. Your package is still on it’s way to you and should update soon! If you do not see updates for more than 72 hours, please contact us.

We want you to be satisfied with your purchase. If you are not completely happy with your phone case, please refer to our Return and Refund Policy for instructions on how to initiate a return and receive a refund. Still have a question? ✉ support@peeperly.us